Here are some of our most popular articles: If you’re writing to us regarding a fraudulent fundraiser, we recommend that you report it instead. navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. This information can be helpful as you communicate with other customer service representatives at GoFundMe.com. We don't know a phone number for Gofundme.com, but for large companies that do have them, we provide real-time current wait on hold, tools for skipping the hold music altogether, reminders for when the call center opens, and much more. Contact us with your questions and we'll answer, day or night. Donor protection guarantee. People. The next best way to talk to their customer support team may just be to tell GetHuman about your issue and let us try to find the best way to contact them or find help for that particular issue. If you do not see the option to click “Chat Now”, please either email our team or check back after one hour to see if chat is available. You'll be given the opportunity to click the "Get Help" button, which will ask you to describe your concern or question. Besides calling, the next favorite option for customers looking for help is via Online Help for Customer Service. If you think this information is inaccurate or know of other ways to contact Gofundme.com please let us know so we can share with other customers. It's not always clear what is the best way to talk to Gofundme.com representatives, so we started compiling this information built from suggestions from the customer community. Donate a £1 or more to Ketra Foodbank. That said, GoFundMe.com has, in general, a good reputation as a crowdfunding company that genuinely tries to provide an important service for people and businesses that need to raise money quickly. Criminal - Request for Records Form. If you are writing on behalf of someone else, please include their email address or ask that person to reach out to us directly. And good luck. Before you create your fundraiser. #1 Fundraising platform More people start fundraisers on GoFundMe than on any other platform. You can write an email, fill out a contact form on their website www.gofundme.com, or write a letter to GoFundMe, Inc, PO Box 1329, 855 Jefferson Ave, Redwood City, California, 94063, United States. GoFundMe is trusted around the world for its simple, reliable fundraising platform. Our best-in-class Customer Happiness agents will answer your questions, day or night. With each email, create a greater sense or urgency and tell them you really need their help to hit your fundraising goal. **I have questions about money that is received for a gofundme, and how that mone... Hello,*I got an email saying that my bank needs to be verified. If you believe you have been a victim of GoFundMe fraud, then follow this link to beg and plead to get your money back. (GoFundMe.com does ask that if you believe that a campaign is fraudulent, that you report the account instead of going through customer service. I raised … refund, this isn't always possible. 24/7 expert advice. Many people are unhappy about GoFundMe.com's decision to not offer telephone-based customer service. Although we aren't able to offer phone support, we're confident that we can resolve any issues very quickly through email or live chat. State Nonprofit Disclosures You can personalise and share your GoFundMe in just a few minutes. Besides calling, the next favorite option for customers looking for help is via Online Help for Customer Service. You will be prompted to answer a few questions about your inquiry, and these will help us to get a better understanding of your situation. More people start fundraisers on GoFundMe than on any other platform. How Do I Change the Name on My Gofundme Account? Office. Simple setup. Start a GoFundme. Since Gofundme.com does not have a customer service phone number, and because they also don't have live chat as an option, you probably are going to have to end up filling out a form and then conversing with Gofundme.com over email or a slower medium. Contact our Customer Happiness team for expert help. While Gofundme.com does not have a toll-free number, there is a way to get in touch with their support team. Secure. Include your GoFundMe Charity account email (and the URL of your campaign if you have one) in your message when you contact us, so we can look up your account … Social reach. All tips are anonymous and we … See actions taken by the people who manage and post content. GoFundMe has everything you need. - Keywords. Get help. Media professionals: please use this form. Learn more about reporting a fundraiser here. I don't know if I typed my email incorre... My Withdrawal is under review. Social reach. We've compiled some great resources in our Help Center, and we'd highly suggest checking out our top articles to see if you can find your answer there. Fundraising for the people and charities you care about. Due to the volume of requests, we are unable to respond to every inquiry but we do our best! The customer service staff at GoFundMe.com is said to do what it can to provide quality customer service to those who contact the company. These hours are subject to change based on how many agents we have available. You can personalize and share your GoFundMe in just a few minutes. In 2017, the GoFundMe community raised millions of dollars for hurricane relief efforts. Simple setup. you used to create your GoFundMe account or make a donation, please let us know other alternate emails you may have used, to set up your fundraiser or provide the fundraiser link that you're writing in about, Withdrawing for individuals & organizations, Learn more about reporting a fundraiser here, Reporting Fraud - What to do when you think a fundraiser is fraudulent. Please keep in mind, the GoFundMe Help Center is filled with several articles that may have the answer you are looking for. The GoFundMe app makes it simple to launch and manage your fundraiser on the go. Expert advice, 24/7. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. Rather than trying to call Gofundme.com we recommend you tell us what issue you are having and then possibly contact them via web. 95 likes. What Countries are Supported on GoFundMe? GetHuman provides tools and information to over 50 million customers per year in effort to make customer service easier and faster. Contact Go fund me page on Messenger. GoFundMe is headquartered in Redwood City, CA and has 6 office locations across 3 countries. Try and identify any areas where miscommunication may have occurred. Our Android and iOS apps make it easy to fundraise on-the-go. The next best way to talk to their customer support team may just be to tell GetHuman about your issue and let us try to find the best way to contact them or find help for that particular issue. Contact … We've created these shortcuts and apps to try to help customers like you (and ourselves!) Important: Please do not report your own fundraiser in an effort to contact our team for account assistance. While Gofundme.com does not have a toll-free number, there is a way to get in touch with their support team. Simple setup. Our Trust & Safety team … How GoFundMe Charity works. Phone. Urgent Cause: Help India Today. Alternatively, records requests may be served on GoFundMe's registered agent: Cogency Global Inc. 1325 J Street, Suite 1550 Sacramento, CA 95814 Request for Records - International Sign into your GoFundMe account to start a new fundraiser or manage an existing fundraiser to add photos, post update messages, send thank you notes and more. Starting is … Unfortunately, GoFundMe.com does not provide telephone-based customer service. Be aware that GoFundMe.com may ask you to prove your identity by asking you to photograph a government issue ID. If you've been using live chat, for example, try using email. From there, you'll be offered the option of getting in touch with GoFundMe.com customer service via email or chat. Contact us. You will know that chat is available at the time you’re contacting us if you see both of the options shown above. There is only 1 way to get customer help from them. Their team can answer questions on the following: How GoFundMe works. GoFundMe Sign In. If you see any errors in this information, be sure to let GetHuman know. Ending your campaign. How to contact our team via chat: Currently, we offer chat from 6 AM to 7 PM PST Monday to Friday and 7 AM to 5 PM PST Saturday to Sunday. And you can click here if you want to compare all the contact information we've gathered for Gofundme.com. Brian and Narda raised over $152,000 to pay for lifesaving cancer treatment not available in Canada. Because GoFundMe.com is a purely online business, its representatives can handle most issues easily and remotely. Connecting to Stripe. GoFundMe Refund Policy. Common reasons that people try to call Gofundme.com customer support department include Recover Account, Missing Payment, Withdrawal Trouble, Campaign Problem, Reset Password and other customer service issues. For example, see our AT&T Wireless Phone Number page. The North Preston Surf Program continues working thanks to their fundraising campaign. As far as we know, there is only one way to contact Gofundme.com, shown above. 24/7 expert advice. Our team is here to help you, and we'll make sure that any concerns are addressed as quickly as possible. For its part, GoFundMe.com is actively trying to keep administrative costs down, which means that it has a small staff that operates through the most cost-effective means available. For security purposes, we can only share the account information when communicating through the email address on file. Or our Virgin Mobile Phone Number page. Worldwide leader. If you need help crafting your messages or just want us to spell check them, we're here for you. While GoFundMe.com may be able to arrange for. Page Transparency See More. (Photo by The National Guard, CC, Adapted) The BFC Preussen team raised more than €1,200 for transportation to competitions. Rather than trying to call Gofundme.com first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via web. Nonprofit Organization. Please keep the following in mind when contacting our team: For all you need to know about connecting with our live support team, check out this quick video, and article below: The option to contact our team is located at the bottom of each Help Center article. See the full list at Craft. How to contact our team via chat: Currently, we offer chat from 6 AM to 7 PM PST Monday to Friday and 7 AM to 5 PM PST Saturday to Sunday. navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. Contact us. Fundraising tips. Secure. If the live chat button does not appear, email will be your only option. Secure. If you are contacting GoFundMe.com about someone else's campaign, be sure you have the URL that you can submit with your request. Page created - June 16, 2019. (Photo by The National Guard, CC, Adapted) The BFC Preussen team raised more than €1,200 for transportation to competitions. In response to the devastating surge in COVID-19 cases, you can support those affected by donating to verified fundraisers . Sharing is what powers GetHuman's free customer service contact information and tools. There is a report form on the site.). London, UK. info@thegofund.com People contact GoFundMe.com customer support for a range of reasons, including: There are several things that you can do to help ensure that your GoFundMe.com inquiry is answered quickly and successfully: Before contacting GoFundMe.com, be sure that you have checked the help center to see if you can resolve your issue on your own. While Gofundme.com does not offer live chat, they also do not have a phone number to call. Technical support in using the GoFundMe website, First, review your communications with GoFundMe.com. Email. This representative may be able to resolve your issue or issues. Unfortunately, right now Gofundme.com doesn't have any phone numbers. Justin raised over $1,900 for his Eagle Scout project to build a virtual reality center for people with Alzheimer's. Contacting Gofundme.com: General Information Gofundme.com does fortunately have a page or online help desk for customer service, even though you cannot call them on the phone. If you’re writing to us regarding a fraudulent fundraiser, we recommend that you report it instead. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it. Setting up a fundraiser. Por motivos de seguridad, únicamente podemos compartir la información de la cuenta de esa persona con el email del titular de la cuenta que tenemos en nuestros archivos. Its campaign organizers raise money for medical expenses, education, community projects, sports, emergencies, pets, and other causes. You will know that chat is available at the time you’re contacting us if you see both of the options shown above. This will kick-start a review by our Trust and Safety team. We are able to provide secrets and the best tools by getting feedback from you and rest of our customer community, and by sourcing some of those secrets and tips from Gofundme.com customers like yourself. Melissa and her friends raised over £2,000 to save Tonto's life after another dog attacked him on a walk. Hello! How Do I Cancel My Gofundme.com Campaign and Return My Donor's Money? Withdrawals and payouts FAQ. There are still things that you can do to achieve a resolution. Click here if you're looking for a GoFundMe fundraiser. Please keep sharing your experiences so we can continue to improve this free resource. Add your charity to GoFundMe. These hours are subject to change based on how many agents we have available. The next representative who you work with may have more training or experience than the first agent. If you have a valid US civil or criminal request for records (such as a subpoena or court order) for GoFundMe to review, please submit it via: Civil - Request for Records Form. These concerns may include technical support troubleshooting, answering questions about the types of campaigns that you can start on GoFundMe.com, requests for fraud and scam investigations, issues with credit and debit card charges, and the transferring of funds to accounts. If you think this information is inaccurate or know of other ways to contact Gofundme.com please let us know so we can share with other customers. 844-463-8635. Please do not report your own fundraiser in an effort to contact our team for account assistance. GoFundMe.com is a well-known crowdfunding platform that helps individuals and groups raise needed funds online. Harness the power of social media to spread your story and get more support. "How can I remove my name from my donation?" Before contacting our team, please use the search bar at the top of the page and search for keywords that are related to your question. #1 Fundraising platform. All the bad reviews for GoFundMe are probably from the competition. What this means is that if the campaign and your donation meet certain terms, you can get your money back. In 2017, the GoFundMe community raised millions of dollars for hurricane relief efforts. GoFundMe.org is a registered 501(c)(3) public charity. As one of the largest crowdfunding options available, it isn't surprising that GoFundMe.com gets a lot of requests for customer service. And you can click here if you want to compare all the contact information we've gathered for Gofundme.com. The GoFundMe app makes it simple to launch and manage your fundraiser on the go. They provided me with GREAT service. Sometimes using a different method of communication can be more effective in being understood and on your way to solving your issue. GoFundMe has the first and only donor guarantee in the industry. How Do I Stop and Cancel My Gofundme.com Fundraiser? Alternatively, records requests may be served on GoFundMe's registered agent: Cogency Global Inc. 1325 J Street, Suite 1550. Friends helped international student Raphael raise over £27,000 to complete his law degree. GoFundMe.com may not be able to resolve issues between you and someone' whose campaign your contributed to if you later believe that the individual was perpetrating fraud or a scam. You came here to see Gofundme.com's phone number, the real-time current wait on hold and a way to skip right through the phone lines to get right to a Gofundme.com agent. If you tap or click on the link for it, you'll see our best data and advice for what to do when you reach out to Gofundme.com, sourced from millions of other customers that come here to GetHuman each month. I cannot log in to my GoFunMe for some reason. GoFundMe is a company that provides a crowdfunding platform for individuals, groups, and organizations. Contact GoFundMe customer service. - Keywords: "How do I close my GoFundMe fundraiser?" For example, see our AT&T Wireless Phone Number page. It's ok to email people up to three times to get them to donate. I have a GoFundMe Fundraiser. Then, you’ll be able to write your message to our team and ask us your question. How Do I Get a List of People Who Donated to My Fund on Gofundme? P.O. Facebook is showing information to help you better understand the purpose of a Page. Contact us. This is because some situations are complex and easier to sort out via real-time voice communication. How it works. This will kick-start a review by our Trust and Safety team. GoFundMe is trusted around the world for its simple, reliable fundraising platform. GoFundMe is available by email within 5 minutes. GetHuman builds free tools and shares information amongst customers of companies like Gofundme.com. GoFundMe app. You can only get help from Gofundme.com one way that we know of and that is by web. Original review: Oct. 14, 2020. Contact GoFundMe. Our Trust & Safety team works around the clock to protect you against fraud. Mobile app. If you suspect a fundraiser to be fraudulent and are asking for assistance, please read our FAQ before proceeding. If you hope to connect with GoFundMe.com customer service via live chat, you may need to have your ID handy so that you can provide a photo of it if and when requested. There's good news and bad on that: the bad news is that they don't have a phone number, but the good is that we do know how to contact Gofundme.com anyways and help you with your issue. Donate a £1 or more to Ketra Foodbank. Common reasons that people try to call Gofundme.com customer support department include Recover Account, Missing Payment, Withdrawal Trouble, Campaign Problem, Reset Password and other customer service issues. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it. If a second agent seems unable or unwilling to help, try using a different way of connecting to GoFundMe.com. Our service tracks the best deals from the various providers in your home area. And I have submitted the required documents and its pass... Hi there,*My name is VINCENT kamanda and I am actually living in South Africa under ref... Hi there,*My name is VINCENT kamanda, and I am actually living in South Africa under th... My name is David C Jackson. Next, visit GoFundMe.com's Contacting Support page. Be sure that you can provide the email that you used when starting your account or campaign. My email is *****@***.com. Harness the power of social media to spread your story and get more support. This is super confusing... Hi, i was trying to delete my Profil, but I can still see the Campaign, please delete i... trying to figure out what is the best way to make an account and how it works. GoFundMe has everything you need. You can help! Everyone gets so many emails that the key is to be relentless. As of October 2016, GoFundMe now offers The GoFundMe Guarantee. Doing so will cause your fundraiser to be reviewed by our team, resulting in additional delays for the fundraiser. Want to talk to a real person right now who can compare TV, Internet, or phone packages in your area from different companies? Si estás escribiéndonos en nombre de otra persona, por favor, incluye el email ligado a GoFundMe de esa persona o dile que nos contacte directamente a nostros. Contact us. Over the last 18 months, 70,602 customers like you have come in search of a phone number for Gofundme.com and helped us confirm they don't have one. Users of GoFundMe.com are encouraged to first research the site's help center articles before submitting an email or live chat support request. The team fundraiser for Lucy managed to raise $2.445.860 and Lucy is now getting her treatment. Fundraising for the people and charities you care about. Worldwide leader. Ketra Foodbank was established in March 2020 as an emergency support to address the issues of lack of access to food and other daily essentials in our community during the Covid-19 lockdown. In short, the two companies are not related. Our best-in-class Customer Support agents will answer your questions, day or night. We've created these shortcuts and apps to try to help customers like you (and ourselves!) GoFundMe has everything you need. Box 2917 Riverside, CA 92516. If you are unable to get a question answered or resolve your issues with GoFundMe after getting in touch via email or chat, don't give up. Running a successful campaign. Getting started … Our Trust & Safety team … Claiming your charity. Next, contact GoFundMe.com again. You will know that chat is available at the time you’re contacting us if you see both of the options shown above. Here are some examples: Currently, we offer chat from 6 AM to 7 PM PST Monday to Friday and 7 AM to 5 PM PST Saturday to Sunday. Managing a campaign. You can personalize and share your GoFundMe in just a few minutes. We would like to show you a description here but the site won’t allow us. These hours are subject to change based on how many agents we have available. EIN: 81-2279757 info@gofundme.org Donations by check are welcome at: GoFundMe.org 171 Main Street, Box #505 Los Altos, CA 94022 Please add the cause you’d like to support in the memo section of your check. Doing so will cause your fundraiser to be reviewed by our team, resulting in additional delays for the fundraiser.
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