The full investigation report has been uploaded to the website of the Office of The Ombudsman for public viewing. Direct Investigation - Government’s Regulation of Factory Canteens, 1. favour, bias or prejudice. Direct Investigation - Effectiveness of Joint Office for Investigation of Water Seepage Complaints in Handling Water Seepage Reports, 2. All rights reserved. Hong Kong’s Ombudsman is to investigate the Immigration Department (ImmD) for refusing a work visa to Hong Kong Free Press for their incoming editor last year.. The Ombudsman now invites members of the public to provide information and views on this topic. The Office strives to improve the quality of We operate without fear or Telephone Hotline: (852) 2629 0555. The full investigation report has been uploaded to the website of the Office of The Ombudsman for public viewing. Teachers’ Registration Status, 1. Direct Investigation - Maintenance and Repair of Play and Fitness Equipment in Public Rental Housing Estates Managed by the Housing Department, 2. 3 - Ombudsnews. The Ombudsman, Ms Winnie Chiu, today (18 March) announced the launch of a direct investigation to examine the Civil Aviation Department (CAD)’s regulation of paragliding activities. Office of the Ombudsman (Hong Kong): | | Office of The Ombudsman | | | | 申訴專員公署 ... World Heritage Encyclopedia, the aggregation of the largest online encyclopedias available, and the most definitive collection ever assembled. Mishandling Enquiries about CCTV System, 1. self-initiated studies. Written submissions should reach the Office of The Ombudsman by 20 September 2020. conclusion on evidence. The Office was formally delinked from the Government after The Ombudsman (Amendment) Ordinance came into operation on December 19, 2001. Direct Investigation - Marine Department’s Arrangements for Private Vessel Moorings, 1. Source: Office of the Ombudsman Hong Kong, China Direct Investigation - Lands Department’s Enforcement against Commercial Use of Public Pedestrian Passages and Public Atria in Private Malls, 1. Direct Investigation -Government Departments' Handling of the Problem of Air-conditioner Dripping, 3. gain a deeper understanding of our role, All rights reserved. Direct Investigation - Regulatory Regime for Lifts and Escalators, 2. Direct Investigation -Mechanism for Identifying and Reporting Suspected Child Abuse Cases, 2. We see our role as Direct Investigation -Social Welfare Department’s Monitoring of Services of Residential Care Homes for the Elderly, 2. Source: Ombudsman of Hong Kong Direct Investigation-Regulatory Measures and Enforcement Actions against Street Obstruction by Shops, 2. 29 October 2020. Direct Investigation - Lands Department’s System of Regularisation of Illegal Occupation of Government Land and Breach of Lease Conditions, 2. finding out the facts of a case and coming to a fair The Office of The Ombudsman, Hong Kong is an independent statutory authority, established in 1989 under the Ombudsman Ordinance, to redress grievances arising from maladministration in the public sector through independent and impartial investigations to improve the standard of public administration. Regardless of your nationality or whether you are a Hong Kong permanent resident, you may lodge a complaint to this Office if you are dissatisfied with any maladministration by Government departments and the public organisations under The Ombudsman's purview. Your complaint is simple, involves not more than two organisations under complaint and fairly self-evident, and can be explained over the phone in … All rights reserved. Guidelines for Initiating Direct Investigation. 057 The direct investigation report has been uploaded to the Office of The Ombudsman website at www.ombudsman.hk for public viewing. Direct Investigation - Leisure and Cultural Services Department's Criteria and Procedures for Procuring and Withdrawing Library Materials, 1. Under The Ombudsman Ordinance, The Ombudsman has a mandate to investigate matters concerning Government departments’/public organisations’ performance under the Government’s Code on Access to Information (“Code”), including public complaints about their non-compliance with the Code. On 30 November, Ombudsman Ms Winnie Chiu announced the launch of a direct investigation to examine the management of waste separation bins by the Environment Bureau and the Environmental Protection Department (EPD), and the effectiveness of the relevant programme. Copyright © 2013 Office of The Ombudsman, Hong Kong. We Education Bureau’s Non-disclosure of jurisdiction and our work. Welcome to the website of the Office of the Ombudsman. Direct Investigation Reports. MANILA (6th UPDATE) - Former Ombudsman Conchita Carpio-Morales has been held by immigration authorities at an airport in Hong Kong, in a possible retaliation by Beijing against the former Filipino official.. Former ombudsman conchita carpio morales has been refused entry to HK, and will be deported to the PH this evening, according to a source in her … Direct Investigation - Government Regulation of Special Transport Services to Persons with Mobility Difficulties, 1. Direct Investigation - Government’s Planning and Arrangements for Ancillary Facilities for Electric Private Vehicles, 1. You may refer to the “ FAQ ” page for further information on printing. Issue No. The Ombudsman The Office of The Ombudsman, Hong Kong (formerly known as The Office of The Commissioner for Administrative Complaints) was established in 1989. 2 - … How to … Direct Investigation - Safety Regulation of Eco-friendly Refrigerants, 1. Copyright © 2013 Office of The Ombudsman, Hong Kong. The Office of The Ombudsman was established in 1989 by The Ombudsman Ordinance ("the Ordinance"), Cap 397 of the Laws of Hong Kong, as the city's independent watchdog of public administration. Hong Kong / Society Two-thirds of Hong Kong lifts and escalators ‘do not meet latest safety guidelines’, ombudsman reveals, triggering call for more no-notice inspections University of Hong Kong Faculty of Law Research Paper No. You may choose to lodge your complaint by telephone if: You cannot properly express your complaint in writing. Address: 30/F, China Merchants Tower, Shun Tak Centre, 168-200 Connaught Road Central, Hong Kong Fax: 2882 8149 Email: complaints@ombudsman.hk. Direct Investigation - Government’s Regulation of Proprietary Chinese Medicine, 1. Direct Investigation - Arrangements for Production, Distribution, Stocktaking and Use of CSI Masks, 1. If the chapter is also available in RTF format, you may go straight to the Download area at the bottom of the page to download and print the whole chapter RTF copy. for Implementation of Two-way Toll Collection at the Lantau Link That Caused Serious Traffic Congestion, 1. Direct Investigation -Leisure and Cultural Services Department’s Regulation of Public Coaching Activities at Public Swimming Pools, 3. Direct Investigation - Water Supplies Department's Maintenance of Government Water Mains and Risk Management, 2. Ombudsman probes into Civil Aviation Department’s regulation of paragliding activities 24 March 2021 rsbradbeer 0 Ombudsman asks for comments from the public on Civil Aviation Department’s regulation of paragliding activities in Hong Kong. 30 talking about this. Complaint against Airport Authority for Incidents or accidents related to paragliding activities have happened from time to time. Ombudsman. Regulation of Market Stalls, 1. 2. Investigation Report - Complaints against Buildings Department for Defective Follow-up Actions on Removal Orders, 1. Established in 1989 by The Ombudsman Ordinance, the Office has been serving the community to monitor the public governance in Hong Kong. Please click here for detailed arrangement of this Office's walk-in counter service under the latest situation of the COVID-19. Full Investigation Report - Handling of a Complaint by Highways Department and Labour Department about Inadequate Safety Measures for Lifting Operations in a Government Infrastructure Project, 1. the public governance in Hong Kong. The Office of Ombudsman is a Hong Kong statutory authority, established in 1989, charged with ensuring that Hong Kong is served by a fair and efficient public administration that is committed to accountable, openness and quality of services. Copyright © 2013 Office of The Ombudsman, Hong Kong. Direct Investigation - Education Bureau’s Regulation of Institutions Offering Non-local Higher and Professional Education Courses, 2. The Ombudsman is for Public Rental Housing and Release of Information, 2. Hong Kong’s ombudsman received three times more complaints involving maladministration last year when the city was split by . For details, please refer to paragraph 5.19 of chapter 5 of the investigation report. Marc Hertogh and Richard Kirkham (eds), Research Handbook on the Ombudsman (Edward Edgar, November 2018), pp 91-112, ISBN: 978 1 78643 124 0. Direct Investigation - Government’s Handling of Four Stonewall Trees along Investigation Report - Transport Department’s Improper Arrangement 27 talking about this. The Ombudsman is In recent years, paragliding has been gaining popularity in Hong Kong. Investigation Report - Handling of Food Safety Complaints by Food and Environmental Hygiene Department, 1. The concept of the ombudsman has been adopted in a wide variety of political contexts and constitutional arrangements, therefore discussions on the role and effectiveness of an ombudsman cannot be detached from the specific context of governance. Direct Investigation - The Mechanism of the Food and Health Bureau and the Department of Health for Handling Smoking Offences, 2. Water charges for common areas and vacant residential units in public housing estates are paid to the Water Supplies Department (“WSD”) by the Housing Department (“HD”) on behalf of the Hong Kong Housing Authority. access of our Office information to the public. Direct Investigation Function. Direct Investigation - Effectiveness of Joint Office for Investigation of Water Seepage Complaints in Handling Water Seepage Reports. Direct Investigation -Food and Environmental Hygiene Department’s Welcome to the website of the Office of the Bonham Road, 1. Ombudsman Hong Kong probes into management and effectiveness of waste separation bins. Improper Arrangements in Allocating Columbarium Niches by Food and Environmental Hygiene Department, 3. service through independent, objective and impartial Direct Investigation - Arrangements for Production, Distribution, Stocktaking and Use of CSI Masks. Cases under Investigation. Direct Investigation - Government’s Tree Management Regime and Practices, 3. The Office of the Ombudsman in Hong Kong has decided to launch a full investigation into HKFP ‘s complaint against police for refusing to disclose how much money was … Forms Download. Brief Report for Calendar Year 2017. Refusal by Water Supplies Department and Lands Department to Take Over and Maintain Waterworks in Government Road Areas, 1. Direct Investigation - Government’s Implementation of Strengthened Control of Exhaust Emissions from Petrol and LPG Vehicles, 2. The office, formerly known as The Office of The … investigation into complaints received and by Guidelines for Initiating Direct Investigation, Selected Cases Relating to Code on Access to Information. Hong Kong’s Ombudsman is to investigate the Immigration Department (ImmD) for refusing a work visa to Hong Kong Free Press for their incoming editor last year.. social unrest, according to … Direct Investigation - Regulation of Fire Safety Measures for New Territories Exempted Houses, 1. playpause. This year, the winning organisations are Immigration Department (Grand Award), Post Office, Social Welfare Department and Food and Environmental Hygiene Department (Award on Mediation). Guidelines for Initiating Direct Investigation, Selected Cases Relating to Code on Access to Information, 1. Ombudsnews. Direct Investigation - Water Supplies Department’s Mechanism for Handling Leaks of Private Water Pipes, 2. For details, please refer to paragraph 5.19 of chapter 5 of the investigation report. essential to us. 8 November 2019. Direct Investigation -Housing Department’s Arrangement for Direct Investigation- Management and Release of Patient Records by Hospital Authority, Issue No. On 18 March 2021, the Ombudsman of Hong Kong, Ms Winnie Chiu, announced the launch of two direct investigations to examine the Government’s control of illicit fuelling activities as well as the Civil Aviation Department's regulation of paragliding activities. Direct Investigation - Temporary Closure of Public Swimming Pools / Beaches under Leisure and Cultural Services Department Due to Shortage of Lifeguards, 1. Issue No. It operates mainly by investigating and giving recommendations to government departments. A public watchdog has called for heavier penalties on contractors to improve the state of Hong Kong’s public toilets. Investigation Report - Complaint about the Handling of an Application for Housing Transfer by Social Welfare Department and Housing Department, 1. Ombudsman to investigate, whether upon complaint or of his own motion, administrative actions taken on behalf of the Government ... is absent from Hong Kong; or (e) is for any other reason unable to perform the functions RIKLVRI¿FH those functions shall, until such time as he resumes the Home. Direct Investigation - Housing Department’s Mechanism for Taking Follow-up Action against Unauthorised Alterations by Public Housing Tenants, 2. Your support is always For media enquiries, please contact the External Relations Section at enquiry@ombudsman.hk The Ombudsman appreciated the WSD’s attitude of “putting people’s needs first” in handling complaints. 透過獨立、客觀及公正的調查，處理及解決因公營機構行政失當而引起的不滿和問題，以及提高公共行政的質素和水平，並促進行政公平。 The Office was formally delinked from the Government after The Ombudsman (Amendment) Ordinance came into operation on December 19, 2001. Investigation Report- Investigation Report- The Office of The Ombudsman organised the presentation ceremony of The Ombudsman’s Awards 2019 today (8 November). Direct Investigation -Government’s Follow-up Mechanism Regarding Psychological Health Assessment of School Children, 2. Direct Investigation- Investigation Report- Direct Investigation - Method of Calculation of Waiting Time The The Awards are to commend the public organisations and officer for their exemplary performance in complaint handling and customer services. Direct Investigation - Leisure and Cultural Services Department’s Allocation of Swimming Lanes in Public Swimming Pools and Its Monitoring Mechanism, 2. hope that you would enjoy viewing the website and Direct Investigation - Management of Permitted Burial Grounds, 1. 1. CHINA | Ombudsman Hong Kong announces launch of two direct investigations 15.01.2021. Direct Investigation- Procedures for Approval of Loan Applications and 5 Word Version. Direct Investigation- Rating and Valuation Department’s Regulation of Display of Building Numbers, 2. Direct Investigation- Government’s Regulation of Guesthouses, 2. This website aims to provide a more convenient Direct Investigation - Food and Environmental Hygiene Department’s System of Safety Control for Imported Fruits and Vegetables, 2. Direct Investigation - Food and Environmental Hygiene Department’s Rental Management of Market Stalls, 2. The Ombudsman has made eight recommendations to the BD and the EPD for improvement. The Ombudsman The Office of The Ombudsman, Hong Kong (formerly known as The Office of The Commissioner for Administrative Complaints) was established in 1989. Direct Investigation - Management and Repair of Public Toilets by Food and Environmental Hygiene Department and Architectural Services Department, 1. Direct Investigation -Government’s Control over Fly-tipping of Construction Waste and Landfilling Activities on Private Land, 1. 透過獨立、客觀及公正的調查，處理及解決因公營機構行政失當而引起的不滿和問題，以及提高公共行政的質素和水平，並促進行政公平。 Office of The Ombudsman, Hong Kong. The Ombudsman of Hong Kong, China, Ms Winnie CHIU, hosted the Presentation Ceremony of The Ombudsman's Awards online on 4 December 2020. Direct Investigation - Education Bureau’s Regulation of Kindergarten Application Fees, 2. Ombudsman Ordinance; OmbudsNews; Direct Investigation Reports; Summary Investigation Reports; Event & Press Release 2. the Office has been serving the community to monitor Contact Us. This is an inter-disciplinary study on the effectiveness of the Ombudsman in Hong Kong. Direct Investigation - Marine Department’s Follow-up Mechanism on Recommendations Made in Marine Incident Investigation Reports, 2. Direct Investigation - Lands Department's enforcement against a village house with irregularities, 2. Direct Investigation- Mechanisms Used to Review and Monitor Eligibility of Existing Tenants in Subsidised Public Housing, 2. The Ombudsman of Hong Kong, Ms Winnie Chiu, has recently announced a direct investigation to examine the Leisure and Cultural Services Department (LCSD)’s regulation of public coaching activities at public swimming pools. Established in the last days of British governance in Hong Kong, the Ombudsman was greeted with skepticism by the incoming regime and the public. Source: Office of the Ombudsman Hong Kong, China Direct Investigation -Monitoring of Outsourced Street Cleansing Services by the Food and Environmental Hygiene Department, 1. The Office of The Ombudsman launched … The Ombudsman considered the DH’s assiduous and people-oriented approach in dealing with complaints commendable. public administration and enhance the culture of Established in 1989 by The Ombudsman Ordinance, Direct Investigation - Utilisation of Low-charge Hospital Beds in Private Hospitals, 1. Direct Investigation. Direct Investigation -Education Bureau’s Mechanisms for Approving Applications for School Fee Revision by Direct Subsidy Scheme/Private Schools and Collection of Other Charges by Private Schools, 2. On 18 March 2021, the Ombudsman of Hong Kong, Ms Winnie Chiu, announced the launch of two direct investigations to examine the Government’s control of illicit fuelling activities as well as the Civil Aviation Department's regulation of paragliding activities. The Ombudsman has made eight recommendations to the BD and the EPD for improvement. Office of The Ombudsman. Using Idle Spaces in Public Housing Estates, 2. Recovery of Debts under the Non-means-tested Loan Scheme, 2.