make a consumer and trader dispute claim in the Queensland Civil and Administrative Tribunal (QCAT). For information about lodging, transferring or … Australian Government service that can assist you if you go bankrupt. The International Consumer Protection and Enforcement Network (ICPEN) is an organisation composed of consumer protection authorities from over 60 countries. Send Inquiry . any civil cases where the amount involved is less than $25,000, a peak body that businesses can join as members, an independent body that works as a mediator. Get in touch for enquiries, feedback, complaints and compliments. Industry body that hears complaints about discrimination, sexuality, language and violence in advertising and helps the industry regulate itself. Statutory body that provides support for small businesses and family enterprises should they become involved in a dispute. Skip to content Skip to main navigation Skip to footer. Repair, replace, refund. Step 2 - Contact the ACCC or another third party. COVID-19 Information. Our experienced client information officers will listen to your problem and may be able to give you some general legal information to help you. Complaints received by OFT – 01/01/2020 to 31/12/2020 API CSV. This site is protected by reCAPTCHA and the Google Organisation that regulates and monitors safety issues in the electrical industry. Your rights. ACCC service giving information on scams and how to avoid being caught out. We are Australia’s competition regulator and national consumer law champion. consumer goods and credit, non-financial services, residential tenancy; prices, competition, unfair market practices, product safety, franchises or advertising; a business that is not a registered company (ie it does not have an ACN), for example, about unpaid debts; please contact the consumer affairs office in your state or territory: It also ensures Queensland's food production systems meet national food safety standards. Australian Government agency for fair trading, competition and consumer protection. Consumer (External link). The law protects your consumer rights when you buy goods or services. Back. The Office of Fair Trading manages consumer complaints. Products and services . You can get help if … Contact … Handles disputes with body corporate agencies. Ask us a question or report an alleged breach of the Competition and Consumer Act 2010. For general enquiries, feedback, complaints and compliments: 13 QGOV (13 74 68 13 74 68) For COVID-19 related enquiries: 134 COVID (13 42 68 13 42 68) /QueenslandGovernment @QldGov; Other contact options Provides a free, confidential, and independent service to review and resolve enquiries and complaints from apprentices, trainees, student, employers and other parties about the vocational education and training system in Queensland. Contact details for Consumer, Building and Occupational Services. Your rights. Buying and selling new and used cars, pricing, cooling … New South Wales consumer affairs regulator. Complaints received by OFT - 01/01/2021 to 31/03/2021 API CSV. Renting, buying and selling property, building and renovating, owners corporations, retirement villages. When you buy a product or service, you have consumer rights and guarantees. 10 – Shopping centre kiosks and stalls 11 – Fundraising 11 – Permitted hours for contacting consumers 11 – Suppliers’ obligations when calling on consumers 12 – Requirements for face-to-face and telemarketing approaches 13 A summary of contact information can be found in DCCA’s Directory of Services Brochure. 131 450 Call this number ask to be put through to Consumer Affairs Victoria. Telephone: (08) 8999 1999 or 1800 019 319 Fax: (08) 8935 7738 SMS : 040 111 6801 Email: consumer@nt.gov.au Consumer Affairs - Darwin 1st Floor, The Met Building, 13 Scaturchio St, Casuarina NT 0810 PO Box 40946, CASUARINA NT 0811 Consumer Affairs … Information for tenants, landlords and agents. You should get legal advice. Please use our complaints and compliments form. Data and Resources. Use tab and cursor keys to move around the page (more information), Aboriginal and Torres Strait Islander peoples, Avoiding unfair business practices as a consumer, Advice for Aboriginal and Torres Strait Islander consumers, How we help consumers in disputes with businesses, Order resources or request a presentation, Protest rights, freedom of speech and classification. Contact us. They investigate, audit, inspect and oversee federal agencies. Contact us using one of our online forms if you: cannot find the information you are looking for; need clarification on your rights and obligations Contact CBS | Consumer and Business Services | South Australia Ask us a question or report an alleged breach of the Competition and Consumer … Products and services . When you buy a product or service, you have consumer rights and guarantees. Australian Government agency that hears complaints against other agencies. www.relayservice.gov.au. There are different ways to contact us, depending on the nature of your query. Lodge your complaint online. COVID-19 (coronavirus) - Advice for consumers, tenants (residential and commercial), property owners/agents, associations and trades . Housing. You can contact the RTBA on: Phone: Phone: 1300 137 164, during business hours, Monday to Friday (except public holidays). When buying goods and services, they should be: of a reasonable quality and free from defects. Consumer protection agencies Cars. Consumer (External link). This will be updated regularly as new guidance is available. If a product or service you buy fails to meet a consumer guarantee, you have the right to ask for a repair, replacement or refund under the Australian Consumer Law. Consumer Affairs Contacts. Contact us; Languages; Protecting consumers, tradespeople and businesses in NSW Search. The national workplace relations regulator, dealing with pay, leave, employment conditions, awards and workplace laws. Interim moratorium on evictions . Privacy Policy and How satisfied are you with your experience today? a government office that works with that industry. They'll act as an informal negotiator, at no charge.You can lodge both general complaints and specific complaints online. We normally contact you within 10 working days after receiving your complaint. Use tab and cursor keys to move around the page (more information), Aboriginal and Torres Strait Islander peoples, Australian Competition and Consumer Commission (ACCC), SA Office of Consumer and Business Services, Consumer Affairs and Fair Trading Tasmania, Office of the Australian Information Commissioner, Queensland Civil and Administrative Tribunal (QCAT), Queensland Building and Construction Commission, Queensland Industrial Relations Commission, Australian Communications and Media Authority, Australian Securities and Investments Commission (ASIC), Australian Financial Complaints Authority, Australian Financial Security Authority (AFSA), Australian Skills Quality Authority (ASQA), How we help consumers in disputes with businesses, Make a complaint about a business or seller. ACT; National; New South Wales; Northern Territory; Queensland; South Australia; Tasmania; Victoria; Western Australia; Other Consumer Protections. Housing. Contact us. Contact us. National Translating & Interpreting Service. Help us improve the content on our website or tell us what is working really well. Privacy Policy and Renting, buying and selling property, building and renovating, retirement … Cars. Brisbane Qld 4001. Fair trading laws ensure that trading is fair for your business and your customers. Fair trading laws in your state or territory. Online enquiry. Always get independent legal advice before you sign a contract that involves a large commitment of your time or money. Business Hours: Monday - Friday 8:30 a.m. to 4:30 p.m. Cashier: 9:00 a.m - 3:30 p.m. Email Address: bvitrade@gov.vg. Australian Government body which accepts complaints about television (including pay TV) content. … Refunds, returns, repairs, warranties, energy products and services, online shopping, contracts, advertising. You should get legal advice. The Consumer Affairs Division of the Department of Industry, Science and Tourism is auditing Australian consumer protection laws as part of a commitment by the Ministerial Council on Consumer Affairs to seek consistent legislation wherever useful and practicable. 1300 55 81 81 . ACCC service that monitors the price of fuel products and handles complaints about anti-competitive conduct (such as price fixing). Contact the ACCC. Contact … Stay informed The International Consumer Protection and Enforcement Network (ICPEN) is an organisation composed of consumer protection authorities from over 60 countries. The latest information on the rights and obligations of businesses in response to events caused by … The Competition and Consumer Act 2010. There are different ways to contact us, depending on the nature of your query. The Office for Consumer Affairs’ guiding principle is the promotion and protection of consumer rights and welfare. Refunds, returns, repairs, warranties, energy products and services, online shopping, contracts, advertising. It also provides up-to-date information about recalled products across Australia. Housing. Main Telephone Number. For information about consumer laws and their enforcement in Queensland, you can visit the Office of Fair Trading website, which is part of the Department of Justice and Attorney-General. Contact us. We promote competition and fair trading and regulate national infrastructure to make markets work for everyone. W www.ombudsman.qld.gov.au P (07) 3005 7000 or 1800 068 908 (outside of Brisbane) If you are deaf, or have a hearing or speech impairment, please contact us … Terms of Service apply. Industry body that handles complaints about direct marketing, such as telemarketing, door-to-door sales and unsolicited mail. Key topics Floods and tenancy COVID-19 (Coronavirus) Check our licence registers Changes to short-term accommodation Electrical safety switches Class 2 building reforms. Independent statutory body that hears complaints about a health service provider or a health service provided to consumers, their family or someone in their care. https://www.alrc.gov.au/.../trade-practices-and-consumer-protection Consumer advocacy group that tests products and provides advice about food, finance and health. International: +61 8 8204 8532 By post Consumer & Business ServicesGPO Box 1719 Adelaide SA 5001 Feedback and complaints To provide feedback or make a complaint about a business, tradesperson, scammer or CBS. Australian Government agency for online safety and security, with information about avoiding scams and identity theft. To make contact with Department of Trade, Investment Promotion and Consumer Affairs, see below for contact information: Department of Trade and Consumer Affairs. This site is protected by reCAPTCHA and the Google Resolve your problem or complaint - overview. Phone 13 QGOV (13 74 68) Email Brisbane.OFT@justice.qld.gov.au Postal address Office of Fair Trading GPO Box 3111 BRISBANE QLD 4001 Fax 07 3738 8842 Coordinated by the ACCC, this service provides information on product safety in Australia, including banned and restricted products. visiting one of our 14 offices around the state. Regulator of workplace health and safety, as well as the safety of amusement rides, and industrial and construction equipment. Cars. Housing. Email: Contact us through the online enquiries form. Do not just take your car to another repairer. They'll act as an informal negotiator, at no charge.You can lodge both general complaints and specific complaints online. Dispute resolution scheme for financial services. Consumer Affairs provides a wide range of services to both consumers and traders. make a consumer and trader dispute claim in the Queensland Civil and Administrative Tribunal (QCAT). Contact details for Consumer Affairs Victoria. The following organisations may be able to help you when you have a dispute or complaint. Victoria’s consumer affairs regulator helps Victorian consumers and businesses to be informed and responsible Contact the ACCC for information about your consumer rights and obligations, and possible courses of action you might take. Get in touch for enquiries, feedback, complaints and compliments. Rent Stabilization and Tenant Protections. Consumer Questions and Complaints. South Australian consumer affairs regulator. Western Australia's consumer affairs regulator. Contact Us. Consumer Affairs and Fair trading provides information and advice to consumers and traders on their consumer rights and obligations and also provides guidance on dispute resolution. Contact us How to contact us or another organisation to understand your rights and responsibilities, report an issue, make a media enquiry or give feedback. Extract from list of consumer complaints received by Office of Fair Trading... OFT Definitions and Disclaimer API XLSX. Australian Government body that can hear complaints about services such as banking, investments, credit or insurance.

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